Responsible Gaming at kelibet

Our Commitment to Responsible Gaming

At kelibet, responsible gaming is not an afterthought — it is a core pillar of everything we do. We believe that gambling should be an entertaining leisure activity, not a source of financial stress, emotional harm, or personal hardship. Our platform is built around the principle that every player in Bangladesh deserves a safe, transparent, and genuinely enjoyable experience.

We are acutely aware that for a small percentage of players, gambling can develop into a compulsive behaviour that negatively impacts their lives. This is why kelibet has invested in a comprehensive responsible gaming framework that gives players the information, tools, and access to support they need to make informed choices and maintain control at all times.

Our responsible gaming policy applies across every corner of the kelibet platform — from cricket betting on the BPL and IPL to live casino tables, slots, and all other games. It applies equally to all players, whether they are depositing ৳200 via bKash for casual play or managing a higher-stakes account. No player is exempt from the protections described in this page, and no player is beyond the reach of our support team.

This page outlines the responsible gaming tools available to you, how to access them, how to recognise the warning signs of problem gambling, and where to seek help. We encourage all players to read this page in full and to reach out to our support team at any time if they have questions or concerns about their gaming behaviour.

Age Restriction & Verification

kelibet is strictly an adults-only platform. You must be 18 years of age or older to register, deposit, or participate in any form of gambling or betting on our platform. This rule applies to every player across Bangladesh, without exception.

We take our responsibility to prevent underage gambling extremely seriously. Our account registration process includes an age declaration step, and all accounts are subject to identity verification (KYC) before withdrawals are approved. If our team has reason to believe that a registered player may be under the age of 18, the account will be immediately suspended pending full verification, and any funds deposited during that period will be held in accordance with our Terms & Conditions.

Why age verification matters: Underage gambling carries serious risks — financial vulnerability, emotional immaturity in the face of losses, and the risk of developing compulsive gambling habits at an early age. kelibet will not accept or retain any account that belongs to a person under 18, and we actively invest in detection systems to identify and remove underage users from our platform.

• All new player accounts are required to complete identity verification before processing withdrawal requests.
• Acceptable identity documents include a valid National Identity Card (NID), passport, or other government-issued photo ID showing date of birth.
• Players who fail to verify their age within a reasonable timeframe may have their account access restricted until verification is complete.
• Deposits made by any player subsequently found to be under 18 will be handled in accordance with applicable rules — gambling winnings will not be paid out to underage players.

Deposit Limits

One of the most effective tools for maintaining control over your gambling expenditure is setting a personal deposit limit. kelibet allows all registered players to set daily, weekly, and monthly deposit limits directly from their account settings. Once a deposit limit is active, you will not be able to deposit more than the specified amount within the selected time period, regardless of payment method.

Deposit limits apply across all payment methods on kelibet, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. This means that if you set a weekly limit of ৳5,000, you cannot bypass it by switching between bKash and Nagad — the limit is account-wide.

How to set a deposit limit:

1. Log in to your kelibet account via kelibet Login.
2. Navigate to your account settings and select the "Responsible Gaming" section.
3. Choose your preferred limit type: Daily, Weekly, or Monthly.
4. Enter your chosen limit amount in Bangladeshi Taka (৳).
5. Confirm your selection — the limit takes effect immediately.

Increasing or removing deposit limits: To protect players from impulsive decisions, any request to increase or remove an existing deposit limit is subject to a mandatory 7-day cooling-off period before the change takes effect. Decreasing a deposit limit, on the other hand, takes effect immediately. This asymmetry is intentional — it ensures that protective measures cannot be reversed on impulse during a session.

Time-Out Features

A time-out is a short-term break from gambling. kelibet offers configurable time-out periods ranging from 24 hours to 6 weeks, giving you the flexibility to take a meaningful pause without the permanence of full account closure. During a time-out, your account remains open but you will be unable to log in, place bets, or make deposits.

Time-outs are particularly useful during periods of increased personal or financial stress — for example, around large financial commitments, following a significant losing run, or simply when you feel that gambling has been taking up more of your time and attention than you would like. We encourage all players to use time-out proactively, not just reactively.

Available time-out durations at kelibet:

• 24-Hour Break: A one-day cooling-off period. Ideal after an unexpectedly long or frustrating session.
• 7-Day Break: A one-week pause. Useful for resetting habits and reflecting on your relationship with gambling.
• 30-Day Break: A one-month time-out. Recommended if you have noticed concerning patterns in your play frequency or expenditure.
• 6-Week Break: An extended pause. If you choose this option, our support team will proactively check in with you before the period expires.

A time-out takes effect immediately upon confirmation and cannot be reversed early. If you attempt to create a new kelibet account during a time-out period, it will be detected and closed in accordance with our responsible gaming procedures. Pending withdrawals made before a time-out was activated will still be processed normally.

Self-Exclusion

Self-exclusion is the most comprehensive responsible gaming tool available on kelibet. When you self-exclude, your account is permanently closed for the duration of the exclusion period, and we will take active steps to prevent you from opening a new account on our platform. Self-exclusion is intended for players who feel that their gambling has become, or is at serious risk of becoming, a problem.

kelibet offers the following self-exclusion options:

• 6-Month Self-Exclusion: Your account is closed for six months. At the end of this period, you must actively request reinstatement — your account does not reopen automatically.
• 1-Year Self-Exclusion: A full year of account closure. This is the most commonly selected option for players taking a serious break.
• 5-Year Self-Exclusion: An extended exclusion for players who recognise a serious problem and want a long-term barrier in place.
• Permanent Self-Exclusion: Your kelibet account is permanently and irrevocably closed. This option cannot be reversed under any circumstances. Any remaining balance at the time of permanent exclusion will be refunded to your verified payment method.

How self-exclusion works in practice: Once self-exclusion is activated, kelibet will suppress all marketing communications to you for the duration of the exclusion period, including promotional SMS messages, bonus emails, and seasonal offers. If you attempt to register a new account using the same personal details (name, NID, email address, mobile number), our systems are designed to detect and block that registration.

To activate self-exclusion, log in to your account, navigate to "Responsible Gaming" in your account settings, and select "Self-Exclusion". Alternatively, you may request self-exclusion directly by emailing support@kelibet with the subject line "Self-Exclusion Request". Our team will process your request within 24 hours and confirm closure by email.

Signs of Problem Gambling

Problem gambling does not always look the same for every person, and it rarely announces itself suddenly. For most people, it develops gradually — small shifts in behaviour that, over time, can compound into significant personal and financial difficulty. Being able to recognise these warning signs, in yourself or in someone you care about, is the first step toward addressing them.

kelibet encourages all players to honestly reflect on the following questions. If you answer "yes" to three or more, we strongly encourage you to contact our support team or use one of the tools described on this page:

• Do you find yourself gambling with money that was intended for essential expenses such as rent, food, or bills?
• Have you ever borrowed money, sold possessions, or engaged in dishonest behaviour to fund gambling?
• Do you feel irritable, anxious, or restless when you are unable to gamble, or when you try to cut down?
• Have you tried to stop gambling on multiple occasions, but found yourself returning despite your intentions?
• Do you spend increasing amounts of time thinking about gambling — planning your next session, reliving past wins, or thinking about ways to get more money to play?
• Have you gambled to escape personal problems, relieve stress, or cope with negative emotions?
• After losing, do you feel a strong urge to return immediately to try to win back what you lost ("chasing losses")?
• Have family members, friends, or colleagues expressed concern about your gambling?
• Have you concealed the extent of your gambling — downplayed losses or hidden activity — from people close to you?
• Has gambling caused significant tension, arguments, or breakdown in your personal relationships?

Answering honestly to these questions requires courage. If you recognise any of these patterns in your own behaviour, please do not feel shame — problem gambling is a recognised condition that responds well to early intervention. Reaching out to kelibet's support team or to an external support organisation is a sign of strength, not weakness.

Support Resources

kelibet's own support team is available around the clock to assist players who are concerned about their gambling behaviour. You can reach us at support@kelibet at any time. When contacting us about a responsible gaming matter, please use the subject line "Responsible Gaming Support" so that your message is prioritised and routed to a specialist member of our team.

Our support team can help you with:

• Setting, adjusting, or removing deposit limits on your account.
• Activating a time-out break for any supported duration.
• Processing a self-exclusion request (including permanent exclusion).
• Providing a statement of your gambling activity over a specified period to assist with self-assessment.
• Answering questions about any aspect of our responsible gaming tools.
• Referring you to external support organisations if appropriate.

In addition to our in-house support, we encourage players who are experiencing serious difficulties with gambling to seek assistance from professional support services. While kelibet does not operate or control any external organisations, and cannot guarantee the availability or quality of any third-party service, professional counselling and support from qualified specialists can be an invaluable resource for players at any stage of difficulty.

kelibet also maintains a strict policy of not sending promotional materials to any player who has indicated they are experiencing gambling-related difficulties, regardless of whether a formal self-exclusion has been activated. If you inform our support team that you are concerned about your gambling, we will immediately suppress all marketing communications to your account.

Player Protection Tools

Beyond the core tools described above, kelibet provides a broader set of player protection features designed to keep gambling safe and sustainable for every player on our platform. These tools are available to all registered players and can be accessed through the "Responsible Gaming" section of your account settings.

• Loss Limits: Set a maximum amount you are willing to lose within a given period (daily, weekly, or monthly). Once your net losses reach the specified threshold, your ability to place further bets is suspended for the remainder of that period.
• Wagering Limits: Set a cap on the total amount you are permitted to wager within a given timeframe, regardless of wins or losses. This is distinct from a deposit limit and provides an additional layer of expenditure control.
• Session Limits: Define the maximum duration of a single playing session. When your session limit is reached, you will be automatically logged out and will not be able to log back in until a cooling-off period has elapsed.
• Reality Checks: Enable periodic on-screen notifications that display how long you have been playing, how much you have deposited, and your net position for the session. Reality checks are a powerful tool for maintaining perspective during extended play.
• Balance Visibility Controls: Some players find that constantly seeing their account balance encourages continued play. kelibet allows you to hide your balance display during active sessions to reduce this impulse.
• Account Activity Reports: Request a full summary of your account activity — deposits, withdrawals, bets placed, and net position — for any period up to 12 months. This report can help you gain an honest picture of your gambling patterns and make more informed decisions about your continued play.

All player protection tools at kelibet are designed with one guiding principle: decreasing protections is always harder than increasing them. Any request to loosen a limit or shorten a cooling-off period requires a mandatory waiting period, whereas tightening limits or activating breaks takes effect immediately. This deliberate asymmetry is our commitment to putting your long-term wellbeing ahead of short-term convenience.

kelibet reviews its responsible gaming tools on an ongoing basis and updates them in line with industry best practices. If you have a suggestion for an additional feature that would help you or other players stay in control, we welcome your feedback at support@kelibet.